Reconciliations

In a stop press posted on connect today we are informed by The Advertiser that the deadline for all subscription customer reconciliations asked for back in December 2007 will need to be finalised by the end of October. Agents failing to submit the report will not be able to claim credits for errors past one month.

The point of the reconciliation was to credit agents for errors carried over from the disastrous NSS software upgrade in March 07. Agents at the time for a period where told even to ignore off notices. ANPL stood to owe Agents thousands for papers thrown away for up to nine months which we received no payment for, as the off notice either came through at a time when we told to ignore them, or the off notice did not come at all.

That we where unable to perform our own regular reconciles for many months exasperated the problem.

Most of us know the results. Credits where calculated then a whole heap of 'payments' discovered that where made to Agents for subscription customers who where off, which cancelled the credits out leaving many Agents with a supposed debt. The debt was magnanimously waived by ANPL.

As there are no actual credits to recoup I doubt that any Agent that hasn't submitted their reconcile by now is too worried about all the credits they may stand to lose.